We're happy to announce a new major upgrade, the one we've been waiting for to take us to the next level. The new beta will be available for download to all current eligible customers and new customers along with the current version (3.3.4.2) during this week.
The Free license will no longer be offered once the new version is out, current Free accounts will have to purchase it in order to use the new one.
Here is a change log summary for version 3.4.0:
- Complete re-design, both customer and staff side
- Amazing live search - display results as you type on search & submitting new tickets
- New section: news & announcements
- New section: tutorials & manuals
- New section: 3rd party live chat integration
- New section: links
- Integration with 3rd party customer base apps such as oscommerce, zen-cart, phpbb, magento
- Better file library management
- Predefined Replies management
- Complete control from staff side over the customer home page
- Improved module adding
- New ticket status: "waiting for customer"
- Choose default status when replying a ticket and change it from the reply form
- And many other minor improvements to make life a little easier
